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Wendy : Directrice commerciale / Relation client
1860 € HT par jour
Disponibilité : Maintenant {[{ (freelance.date_available <= now() ? 'Maintenant' : freelance.date_available|date:'dd/MM/yyyy') }]} Maintenant préavis de {[{ freelance.preavis }]} mois {[{ freelance.availability }]}
Disponible en part-time: Oui

Profil mis à jour le : 07/02/2020
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Note Globale    

Je serai ravie de mettre mes compétences humaines et  techniques au service de votre entreprise, en particulier si vous souhaitez renforcer la place du client au coeur de votre organisation. Je peux vous accompagner:

- en direction commerciale: animation de réseau, développement du CA, motivation des forces de vente et formation, techniques de vente (up selling et cross selling)

- en expérience client: définition d'une stratégie client et déploiement sur le terrain, tant au niveau opérationnel (outils et méthodes) que managérial (pratiques de management éclairé),

- en optimisation des process pour augmenter le temps de contact entre forces commerciaes et les clients.

 

Wendy

40 ans

Paris

Directrice commerciale / Relation client Wendy

Expériences professionnelles

 

Hermès Distribution - France
Retail Manager

Oct 2017 - Fév 2020

  • Coaching and Development (10 Stores / 140+ staff)
  • Commercial drive and clienteling, Buyings
  • Building a purposeful environment for teams to thrive in
  • Digitalization of our points of sale
  • Evolution towards a fluid experience for clients both online and offline


Hermès Distribution - France
Retail Manager

Jan 2017 - Sep 2017

  • Coaching and Development (5 Stores + 8 concessions , 50 staff)
  • Wholesale management of concessions


Louis Vuitton
Retail Development & Operations Manager

Oct 2015 - Déc 2016

  • Member of French Executive Committee, team management of 15 people
  • In charge of Retail Operations, on top of Retail Training & Performance:
  • Logistics, Supply Chain & Store Operations: ad hoc optimization in 20 stores (16 to 2.000 sqm)


Louis Vuitton - France
Coordination of the Perfume Launch in France

Jan 2016 - Sep 2016

On September 1st 2016, Louis Vuitton launched its first Collection of Perfumes ever

  • Coordination of the launch for France' 20 stores: project management, store planning & architecture, team training, Clienteling, visual merchandising

Louis Vuitton - France
Retail Training & Performance Manager

Mars 2012 - Oct 2015

Member of French Executive Committee, team management of 12 people

  • Client experience - Welcoming, Commercial mindset & Relationship: sales teams training and coaching (800 headcount), mystery shopping programs
  • Client retention: quantitative and qualitative satisfaction, after-sales service
  • Store openings: project management and team coordination
  • Performance management via Retail KPIs: Conversion rate, Up & Cross-selling, Average basket
  • HR shared projects: career paths and bonus schemes design for sales teams

Louis Vuitton - Paris, France
Champs Elysées Flagship Store, Operations manager

Mai 2009 - Fév 2012

180 M€ yearly, 6.000 to 10 000 daily foot flow

  • Team management and development: 40 people
  • Client relation and sales: team coaching on the shop floor
  • Store operations and stock management: 40k+ products

Louis Vuitton - EMEA
Europe & EMEA Client Development Manager

Juil 2007 - Mai 2009

  • Marketing Action plans: client acquisition and retention across 17 countries / 114 stores
  • Focus on local clientele development: events, partnerships, ad hoc studies, mailings and e-mailings (5M client database)
  • Private Clients Relations: personalized services to develop VICs turn over
  • In store Clienteling: prospects acquisition, retention & cross selling rates increase


Louis Vuitton - EMEA & JAPAN
International E-services Manager

Juil 2004 - Juin 2007

  • Set up of customer service centers for 70 stores, 15.000 calls/month, 25 headcounts, 9 nationalities
  • Implementation of phone shopping across Europe & Middle East
  • Launch of Louis Vuitton first e-commerce websites in France, UK, Germany, Italy & Spain
  • Transition from e-Luxury to Louis Vuitton own website in the USA
  • Growth of yearly turn over from 5 to 130 M€


Louis Vuitton - EMEA
EMEA Leather goods & Accessories Merchandiser

Juin 2003 - Déc 2003

  • Operations marketing to support sales across EMEA stores


Michelin - Clermont-Ferrand, France
Project on urban mobility

Jan 2002 - Juin 2002

  • Innovation Award at the 2002 Paris Car fair (Salon de l'Automobile)


Peugeot - Poissy, France
Quality control worker

Juin 2001 - Août 2001

On the Peugeot 206 car assembly line


Formation

 

     ENGINEERING ACADEMICS & MANAGEMENT TRAINING

2019     Linkup European School of coaching - Management Coaching Certification

2018     Alto Psychology school - Training of Systemics and Palo

2016     Aromatherapy certification

2002     Southampton University, UK - Master of Science in Management Sciences

2000     Ecole Centrale; Top French Engineering school

2000     BA, Economics & Social Sciences University

1998     Ste Geneviève - Preparatory classes for engineering schools

Langues

 

Hindi : Connaissances de base

Anglais : Bilingue ou langue maternelle

Allemand : Moyen

Français : Bilingue ou langue maternelle